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At Runway Romance, it's important to us that you love your purchase. If it's not love, please contact us to arrange an exchange, store credit or refund for the return of your items. Returns must be in the state you received them with the original tags attached. All returns must be shipped or dropped off at one of our pick-up locations within 30 days of the date you received your order (delivery or pick-up date). Please note there are some exceptions to our 30-day return policy, please see the exceptions listed at the bottom of this page.

 

  • If you choose to exchange your item, provided an exchange is possible, we will cover the shipping charges to send the new item to you. However, you will need to cover the shipping charges to send the item that didn't work for you, back to us.
  • If you choose to receive a store credit, we will provide you with a free shipping code for your next order that will be valid for 90 days. Note: the store credit does not expire, only the free shipping code will. However, you will need to cover the shipping charges to send the item that didn't work for you, back to us.
  • If you choose to return your item for a refund, you will need to cover the shipping charges to send the item that didn't work back to us. 

STYLE PARCEL RETURNS

Style parcels can be returned within 14 days for a full refund. Items must be in the state you received them with tags attached. Currently, returns are free for Style Parcel purchases! Reach out to us at: contact@runwayromance.com to initiate your return. 

What if I want to return all the items I received in my Style Parcel?

If you want to return all of the items in your Style Parcel reach out to us and we will email you a FREE shipping label. Once we receive the parcel, we will refund you the cost of the style parcel + taxes paid (if applicable). Returns must be made within 14 days from the date you received your parcel. All items must be unworn, tags attached and in the same new condition as received.

What if I want to return only some of the items I received in my Style Parcel?

 It is possible to keep some items that you love, and return others that didn't work for you. In that situation, you would contact us and let us know which items you are keeping and which items you are returning. We would send you an invoice for the pieces that you'd like to keep and a FREE shipping label for the items you'd like to return. Once the items you kept are paid for, and the items returned are received, we would refund you the Style Parcel cost + taxes (if applicable). Returns must be made within 14 days from the date you received your parcel. All items must be unworn, tags attached and in the same new condition as received.

Products that are not eligible for the 30-day return policy are:

1. Jewelry - all jewelry is final sale.

2. Mystery items - different return policies may apply to mystery items, be sure to look at the description of the product for return conditions. 

3. All items marked as final sale in the description of the product are not eligible to be returned for a refund, exchange or store credit.

4. Style Parcels can be returned within 14 days of the date your received or picked-up your order. 

 

To initiate a return, please contact us at contact@runwayromance.com.

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